Cloud Hosting FAQs

General

What is Cloud Computing?

Cloud computing is the move from hardware solutions to self-service virtualization technology. Consumers no longer have the need to understand or control the software or hardware infrastructure that supports their services.

What type of virtualization and hypervisors do you use?

We use VMware's vcloud and Vsphere software on top of VMware's ESXi hypervisor.


Pricing

How is your pricing structured?

Please see our pricing page for an in-depth description of how we bill. We bill in a metered or utility manner that allows users to only pay for what they use. We prorate bills hourly to account for changes in your hardware configuration.

If I am not using my server or do not have traffic to it, do I still have to pay for it?

Cloud servers can be in a powered on state or powered off state. While powered off you pay a fixed price for CPU units, memory, and disk space to ensure that these resources are available when you turn them on again. While a server is powered on, you pay for actual usage based on the amount network bandwidth consumed. The price for network bandwidth is based on the number of gigabytes transferred. Please see our pricing page for full details.


Products and Services

Do you have a separate cloud storage product?

Not at the moment, but we are in the process of developing a CDN product and preconfigured NAS template.

Is bandwidth between my cloud servers part of my overall bandwidth bill?

If you have multiple cloud servers and need a private network, we can provide that. You will not be billed for traffic on this private network.

Can I upgrade my storage without upgrading the entire plan?

Yes. Our cloud servers are not tied to a specific CPU, memory, or storage package. You can change any component independently of each other.

What operating systems can I run?

We have many options. Caronet's supported list is here for managed customers. However, for non-managed customers, you may choose from any of the more than 450 options supported by VMware. Click here for a complete list.